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LA Metro Operations, Safety, and Customer Experience Committee · Mar 19, 2026

Thursday1 h 45 min2 officials identified2 public speakers15 agenda itemsVideo: Granicus

The longest item after routine business: Chief operations officer’s monthly report, 33 min of this 1 h 45 min meeting.

  • Nov 251
  • Jan 261
  • Feb 261
  • Mar 261
  • Apr 261
  • May 261
  • Jul 261
  • Sep 261
8 meetings, all transcribed, Oct 24, 2025 to Oct 2, 2026.This meeting: Mar 19, 2026
0:00:001:45:00

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Agenda · 15 itemsShowHide
  1. 1:24Roll Call: 4 members present, 3 members absent, 0 members excused.2 min
  2. 3:24Roll Call: 5 members present, 2 members absent, 0 members excused.1 min
  3. 4:36APPROVE Consent Calendar Items: 28, 29, and 30. Consent Calendar items are approved by one motion unless held by a Director for discussion and/or separate action.under 1 min
  4. 5:19Motion to Approve APPROVE Consent Calendar Items: 28, 29, and 30. Consent Calendar items are approved by one motion unless held by a Director for discussion and/or separate action. Moved by 0, no second required.under 1 min
  5. 5:29Vote to Approve APPROVE Consent Calendar Items: 28, 29, and 30. Consent Calendar items are approved by one motion unless held by a Director for discussion and/or separate action. (Approved)under 1 min
  6. 5:32Item title withheldit could name a private person · 1 min
  7. 7:04Roll Call: 6 members present, 1 members absent, 0 members excused.10 min
  8. 17:08Public Speaker was called to speakPublic Speaker was called to speakJanice Hahn was called to speakImelda Padilla was called to speakPublic Speaker was called to speakJanice Hahn was called to speakJanice Hahn was called to speakJanice Hahn was called to speakImelda Padilla was called to speakPublic Speaker was called to speakJanice Hahn was called to speakJanice Hahn was called to speakImelda Padilla was called to speakPublic Speaker was called to speakPublic Speaker was called to speak1 min
  9. 18:27CHIEF OPERATIONS OFFICER'S MONTHLY REPORT RECEIVE oral report on Metro Operations.33 min
  10. 51:35METRO EXPRESSLANES BACK OFFICE SYSTEM AUTHORIZE the Chief Executive Officer to: A. AWARD a firm fixed unit rate contract, Contract No. PS53258000 to BRiC-TPS, LLC, for implementing, operating, and maintaining a new ExpressLanes Back Office System (BOS) in the Not-To-Exceed (NTE) amount of $114,749,473 for the eight-year base period, excluding contract options, and which shall be authorized as follows, subject to the resolution of any properly submitted protest(s), if any: 1. The Design and Implementation phase of the new BOS will be authorized immediately upon contract execution in an amount NTE $15,583,030; 2. The Operations and Maintenance (O&M) phase of the new BOS will be authorized at the completion of the BOS Implementation in an amount NTE $99,166,443; and B. EXECUTE individual contract modifications for Contract No. PS53258000 within the Board-approved contract modification authority.10 min
  11. 1:02:31METRO EXPRESSLANES BACK OFFICE SYSTEM AUTHORIZE the Chief Executive Officer to: A. AWARD a firm fixed unit rate contract, Contract No. PS53258000 to BRiC-TPS, LLC, for implementing, operating, and maintaining a new ExpressLanes Back Office System (BOS) in the Not-To-Exceed (NTE) amount of $114,749,473 for the eight-year base period, excluding contract options, and which shall be authorized as follows, subject to the resolution of any properly submitted protest(s), if any: 1. The Design and Implementation phase of the new BOS will be authorized immediately upon contract execution in an amount NTE $15,583,030; 2. The Operations and Maintenance (O&M) phase of the new BOS will be authorized at the completion of the BOS Implementation in an amount NTE $99,166,443; and B. EXECUTE individual contract modifications for Contract No. PS53258000 within the Board-approved contract modification authority. Moved by 0, no second required.under 1 min
  12. 1:02:38METRO EXPRESSLANES BACK OFFICE SYSTEM AUTHORIZE the Chief Executive Officer to: A. AWARD a firm fixed unit rate contract, Contract No. PS53258000 to BRiC-TPS, LLC, for implementing, operating, and maintaining a new ExpressLanes Back Office System (BOS) in the Not-To-Exceed (NTE) amount of $114,749,473 for the eight-year base period, excluding contract options, and which shall be authorized as follows, subject to the resolution of any properly submitted protest(s), if any: 1. The Design and Implementation phase of the new BOS will be authorized immediately upon contract execution in an amount NTE $15,583,030; 2. The Operations and Maintenance (O&M) phase of the new BOS will be authorized at the completion of the BOS Implementation in an amount NTE $99,166,443; and B. EXECUTE individual contract modifications for Contract No. PS53258000 within the Board-approved contract modification authority. (Approved)under 1 min
  13. 1:02:42MONTHLY UPDATE ON PUBLIC SAFETY RECEIVE AND FILE the Public Safety Report.25 min
  14. 1:27:42DEPARTMENT OF PUBLIC SAFETY QUARTERLY UPDATE RECEIVE AND FILE the: A. quarterly update on the Department of Public Safety (DPS) Implementation Plan; and B. first reading of the Ordinance affirming Metro's commitment to meet the minimum recruitment and training standards set by the California Commission on Peace Officer Standards and Training (POST) (Attachment A).15 min
  15. 1:43:24GENERAL PUBLIC COMMENT RECEIVE General Public Comment1 min

What happened

Each sentence checked against the transcript.

  1. Public comment was opened on consent calendar items 28, 29 and 30, and no public comments were received.4:52
  2. Staff presented the Employee of the Month item, recognizing a maintenance specialist from Division 14 and a track inspector.6:07
  3. A motion to approve the consent calendar was made and seconded, and the chair announced “we move consent.”18:16
  4. Staff presented a request to enter a contract for a new back office system for the Metro Express Lanes.52:03

Who spoke

2 officials identified · talk time, most first.

Public comment: 2 speakers.

How we count

Each summary sentence is checked against the transcript before it is published; in a blind check, 98 of 100 sentences were right. A voice gets an official’s name only when two AI readers and a code check agree, so the minutes undercount and are not attendance. Officials only: members of the public are counted, never named, shown or quoted, and full transcripts aren’t published because they can carry their names. More on how we know

Cite this page

Hamlet, “LA Metro Operations, Safety, and Customer Experience Committee, Mar 19, 2026: Los Angeles.” https://cities.myhamlet.com/la/metro-operations-safety-customer-experience/meetings/2026-03-19. Data as of Oct 9, 2026 (version d14b03c); meeting of Mar 19, 2026.