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LA Metro Operations, Safety, and Customer Experience Committee · May 21, 2026

Thursday2 h 01 min2 officials identified7 public speakers16 agenda itemsVideo: Granicus

The longest item after routine business: Chief operations officer’s monthly report, 24 min of this 2 h 01 min meeting.

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8 meetings, all transcribed, Oct 24, 2025 to Oct 2, 2026.This meeting: May 21, 2026
0:00:002:01:00

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Agenda · 16 itemsShowHide
  1. 1:00Roll Call: 5 members present, 2 members absent, 0 members excused.2 min
  2. 3:23APPROVE Consent Calendar Items: 30, 31, 32, and 33. Consent Calendar items are approved by one motion unless held by a Director for discussion and/or separate action.under 1 min
  3. 3:58Motion to Approve APPROVE Consent Calendar Items: 30, 31, 32, and 33. Consent Calendar items are approved by one motion unless held by a Director for discussion and/or separate action. Moved by 0, no second required.under 1 min
  4. 4:01Vote to Approve APPROVE Consent Calendar Items: 30, 31, 32, and 33. Consent Calendar items are approved by one motion unless held by a Director for discussion and/or separate action. (Approved)under 1 min
  5. 4:03Item title withheldit could name a private person · 9 min
  6. 13:21CHIEF OPERATIONS OFFICER'S MONTHLY REPORT RECEIVE oral report on Metro Operations.24 min
  7. 37:21Holly J. Mitchell was called to speakJanice Hahn was called to speakPublic Speaker was called to speakHolly J. Mitchell was called to speakJanice Hahn was called to speakPublic Speaker was called to speakHolly J. Mitchell was called to speakJanice Hahn was called to speakJanice Hahn was called to speakJanice Hahn was called to speakJanice Hahn was called to speakHolly J. Mitchell was called to speakPublic Speaker was called to speakJanice Hahn was called to speakPublic Speaker was called to speakPublic Speaker was called to speak8 min
  8. 45:22ACCELERATED THRONE SMART MOBILE RESTROOMS DEPLOYMENT AUTHORIZE the Chief Executive Officer to execute Modification No. 1 to Contract No. OP128820000 with Throne Labs, Inc. to accelerate the deployment of the Throne smart restrooms and realign service levels, in the Not-to-Exceed (NTE) amount of $3,060,590, increasing the total NTE contract amount from $21,138,608 to $24,199,198.7 min
  9. 52:32ACCELERATED THRONE SMART MOBILE RESTROOMS DEPLOYMENT AUTHORIZE the Chief Executive Officer to execute Modification No. 1 to Contract No. OP128820000 with Throne Labs, Inc. to accelerate the deployment of the Throne smart restrooms and realign service levels, in the Not-to-Exceed (NTE) amount of $3,060,590, increasing the total NTE contract amount from $21,138,608 to $24,199,198. Moved by 0, no second required.under 1 min
  10. 52:45ACCELERATED THRONE SMART MOBILE RESTROOMS DEPLOYMENT AUTHORIZE the Chief Executive Officer to execute Modification No. 1 to Contract No. OP128820000 with Throne Labs, Inc. to accelerate the deployment of the Throne smart restrooms and realign service levels, in the Not-to-Exceed (NTE) amount of $3,060,590, increasing the total NTE contract amount from $21,138,608 to $24,199,198. (Approved)under 1 min
  11. 53:04STATION ACTIVATION QUARTERLY UPDATE RECEIVE oral report that provides an update on Metro's efforts to lead a comprehensive Station Activation Program.17 min
  12. 1:10:46REVIEW OF METRO'S PAYMENT SYSTEM AND SIGNAGE AT PARKING LOTS FOR THE 2026 FIFA WORLD CUP RECEIVE AND FILE Office of the Inspector General (OIG) Final Report on Review of Metro's Payment System and Signage at Parking Lots for the 2026 FIFA World Cup5 min
  13. 1:16:27MONTHLY UPDATE ON PUBLIC SAFETY RECEIVE AND FILE the Public Safety Report.11 min
  14. 1:27:52Roll Call: 4 members present, 3 members absent, 0 members excused.12 min
  15. 1:40:16PUBLIC SAFETY ADVISORY COMMITTEE REPORT RECEIVE AND FILE status report on Metro's Public Safety Advisory Committee (PSAC).16 min
  16. 1:57:00GENERAL PUBLIC COMMENT RECEIVE General Public Comment4 min

What happened

Each sentence checked against the transcript.

  1. The consent agenda was announced as passed after a motion and second, with no public comments on consent items 30 through 33.3:50
  2. Staff presented item 36, a contract modification for Throne Labs to accelerate smart restroom deployment, not to exceed $3,060,590.45:43
  3. After a roll call on item 36, the motion was announced as carried.52:48

Who spoke

2 officials identified · talk time, most first.

Public comment: 7 speakers.

How we count

Each summary sentence is checked against the transcript before it is published; in a blind check, 98 of 100 sentences were right. A voice gets an official’s name only when two AI readers and a code check agree, so the minutes undercount and are not attendance. Officials only: members of the public are counted, never named, shown or quoted, and full transcripts aren’t published because they can carry their names. More on how we know

Cite this page

Hamlet, “LA Metro Operations, Safety, and Customer Experience Committee, May 21, 2026: Los Angeles.” https://cities.myhamlet.com/la/metro-operations-safety-customer-experience/meetings/2026-05-21. Data as of Oct 9, 2026 (version d14b03c); meeting of May 21, 2026.