LA Metro Operations, Safety, and Customer Experience Committee · Sep 17, 2026
Thursday3 h 07 min5 officials identified12 public speakers20 agenda itemsVideo: Granicus
The longest item after routine business: Monthly update on public safety, 38 min of this 3 h 07 min meeting.
0:00:003:07:00
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Agenda · 20 itemsShowHide
- 0:20Roll Call: 7 members present, 1 members absent, 0 members excused.
- 4:27APPROVE Consent Calendar Items: 32, 34, 35 and 36. Consent Calendar items are approved by one motion unless held by a Director for discussion and/or separate action.
- 5:10Motion to Approve APPROVE Consent Calendar Items: 32, 34, 35 and 36. Consent Calendar items are approved by one motion unless held by a Director for discussion and/or separate action. Moved by 0, no second required.
- 5:17Vote to Approve APPROVE Consent Calendar Items: 32, 34, 35 and 36. Consent Calendar items are approved by one motion unless held by a Director for discussion and/or separate action. (Approved)
- 5:19Item title withheld
- 19:35CHIEF OPERATIONS OFFICER'S MONTHLY REPORT RECEIVE oral report on Metro Operations.
- 25:09Holly J. Mitchell was called to speakJacquelyn Dupont-Walker was called to speakJanice Hahn was called to speakKaty Yaroslavsky was called to speakImelda Padilla was called to speakPublic Speaker was called to speakHolly J. Mitchell was called to speakJanice Hahn was called to speakPublic Speaker was called to speakHolly J. Mitchell was called to speakJacquelyn Dupont-Walker was called to speakKaty Yaroslavsky was called to speakImelda Padilla was called to speakHolly J. Mitchell was called to speakPublic Speaker was called to speakJacquelyn Dupont-Walker was called to speakKaty Yaroslavsky was called to speakJanice Hahn was called to speakImelda Padilla was called to speakPublic Speaker was called to speakJanice Hahn was called to speakJacquelyn Dupont-Walker was called to speakPublic Speaker was called to speakJanice Hahn was called to speakJacquelyn Dupont-Walker was called to speakImelda Padilla was called to speakPublic Speaker was called to speakPublic Speaker was called to speak
- 25:29Roll Call: 8 members present, 0 members absent, 0 members excused.
- 26:15METRO C-LINE TRACTION POWER SUBSTATION (TPSS) REPLACEMENT PROJECT AUTHORIZE the Chief Executive Officer to: INCREASE the Life of Project Budget (LOP) for the Project 205670 - Metro C Line Traction Power Substations Replacement by $63,000,000 increasing the Life of Project from $98,500,000 to $161,500,000.
- 27:23METRO C-LINE TRACTION POWER SUBSTATION (TPSS) REPLACEMENT PROJECT AUTHORIZE the Chief Executive Officer to: INCREASE the Life of Project Budget (LOP) for the Project 205670 - Metro C Line Traction Power Substations Replacement by $63,000,000 increasing the Life of Project from $98,500,000 to $161,500,000. Moved by 0, no second required.
- 27:35METRO C-LINE TRACTION POWER SUBSTATION (TPSS) REPLACEMENT PROJECT AUTHORIZE the Chief Executive Officer to: INCREASE the Life of Project Budget (LOP) for the Project 205670 - Metro C Line Traction Power Substations Replacement by $63,000,000 increasing the Life of Project from $98,500,000 to $161,500,000. (Approved)
- 27:39METRO BIKE SHARE AUTHORIZE the Chief Executive Officer (CEO) to execute Modification No. 25 to Contract No. PS272680011357 with Bicycle Transit Systems, Inc., DBA Revolution, to implement and support the grant funded expansion of the Metro Bike Share (MBS) system in the Not-To-Exceed (NTE) amount of $7,550,000, increasing the total contract value from $139,830,029 to $147,380,029.
- 48:06METRO BIKE SHARE AUTHORIZE the Chief Executive Officer (CEO) to execute Modification No. 25 to Contract No. PS272680011357 with Bicycle Transit Systems, Inc., DBA Revolution, to implement and support the grant funded expansion of the Metro Bike Share (MBS) system in the Not-To-Exceed (NTE) amount of $7,550,000, increasing the total contract value from $139,830,029 to $147,380,029. Moved by 0, no second required.
- 48:13METRO BIKE SHARE AUTHORIZE the Chief Executive Officer (CEO) to execute Modification No. 25 to Contract No. PS272680011357 with Bicycle Transit Systems, Inc., DBA Revolution, to implement and support the grant funded expansion of the Metro Bike Share (MBS) system in the Not-To-Exceed (NTE) amount of $7,550,000, increasing the total contract value from $139,830,029 to $147,380,029. (Approved)
- 48:15REVIEW OF METRO RAIL STATION REPAIRS RECEIVE AND FILE Office of the Inspector General (OIG) Final Report on Review of Metro Rail Station Repairs.
- 1:08:08STATION ACTIVATION QUARTERLY UPDATE RECEIVE oral report that provides an update on Metro's efforts to launch a comprehensive Station Activation Program.
- 1:40:32CUSTOMER EXPERIENCE QUARTERLY UPDATE RECEIVE oral report on the quarterly Customer Experience Pulse Survey, customer experience improvements and marketing and communications campaign results.
- 2:10:25PUBLIC SAFETY ADVISORY COMMITTEE UPDATE RECEIVE AND FILE Metro's Public Safety Advisory Committee (PSAC) Update.
- 2:23:01MONTHLY UPDATE ON PUBLIC SAFETY RECEIVE AND FILE the Public Safety Report.
- 3:01:34GENERAL PUBLIC COMMENT RECEIVE General Public Comment
What happened
Each sentence checked against the transcript.
- Staff presented item 40, Metro Bikeshare expansion: contract modification number 25 with Bicycle Transit Systems for an amount not to exceed $7.55 million.28:33
Quotes
Officials only, in order.
That even if it were not FIFA, I think the activations alone would have been successful just because people are looking for opportunity for community.Holly J. Mitchell · Chair1:37:31
Who spoke
5 officials identified · talk time, most first.
- Holly J. MitchellChair · 17 min
- Janice HahnCommittee · 14 minFirst speaks at 31:00
- Jacquelyn Dupont-WalkerChair · 6.7 minFirst speaks at 30:21
- Imelda PadillaVice chair · District 6 · 6.2 minFirst speaks at 41:22
- Katy Young YaroslavskyDistrict 5 · 4.2 minFirst speaks at 40:32
Public comment: 12 speakers.
How we count
Each summary sentence is checked against the transcript before it is published; in a blind check, 98 of 100 sentences were right. A voice gets an official’s name only when two AI readers and a code check agree, so the minutes undercount and are not attendance. Officials only: members of the public are counted, never named, shown or quoted, and full transcripts aren’t published because they can carry their names. More on how we know
Cite this page
Hamlet, “LA Metro Operations, Safety, and Customer Experience Committee, Sep 17, 2026: Los Angeles.” https://cities.myhamlet.com/la/metro-operations-safety-customer-experience/meetings/2026-09-17. Data as of Oct 9, 2026 (version d14b03c); meeting of Sep 17, 2026.